Warranty Policy
Every Shoreline Wood piece is covered by a 2-year limited warranty.
What's Covered
Defects in materials and workmanship.
Not Covered
Wear and tear, accidents, misuse, natural wood variations.
Easy Claims
Email your order number and a photo.
Last updated: October 14, 2026
Every Shoreline Wood piece is covered by a 2-year limited warranty against defects in materials and workmanship, starting from the date of delivery.
What Is Covered
- Joints or parts that come apart under normal use.
- Defects in the wood, finish or assembly that come from how the piece was made.
What Is Not Covered
- Normal wear and tear.
- Accidental damage, misuse or modifications.
- Damage from conditions the piece is not made for (for example, leaving an indoor piece outside).
- Natural differences in wood grain, color and knots.
How to Make a Claim
Email contact@shorelinwood.com with your order number, a short description and a photo of the problem.
What We Do
If your claim is covered, we repair or replace the piece free of charge, including shipping. If a repair or replacement is not possible, we refund the price you paid.
Contact
Shoreline Wood
2859 Farrisview Blvd, Memphis, TN 38118, United States
Phone: +1 (901) 494-9183
Email: contact@shorelinwood.com
Need help with an order?
Our team is happy to help with delivery, returns or any question about your order.
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