FAQ
Quick answers about delivery, returns, payment and our products.
Shipping & Delivery
How long does delivery take?
We prepare and ship your order within 1–3 business days, then delivery takes 3–7 business days. Total estimated delivery: 4–10 business days.
Is shipping free?
Yes. Shipping is free on all orders within the United States, with no minimum amount.
Do you ship outside the United States?
Not at the moment. We ship to addresses in the 50 U.S. states.
How can I track my order?
We email you a tracking number when your order ships. You can also visit our Track Your Order page.
Our Products
Who makes your products?
We do. Every Shoreline Wood piece is made by hand in our workshop in Tennessee.
Will my piece look exactly like the photos?
Very close. Because each piece is made by hand from natural wood, the grain, color and knots vary slightly, so no two pieces are identical.
Is there a warranty?
Yes. Every piece has a 2-year limited warranty against defects in materials and workmanship.
Orders & Returns
Can I cancel my order?
Yes, free of charge, within 12 hours of placing it. After that, you can still return it for free within 30 days of delivery.
What is your return policy?
You can return any item within 30 days of delivery, for any reason. Return shipping is free: we send you a prepaid return label.
How long do refunds take?
We refund you within 5 business days after we receive your return: to your PayPal account for PayPal orders, or by bank transfer or check for Cash on Delivery orders.
Payment & Contact
What payment methods do you accept?
We accept PayPal and Cash on Delivery.
How can I contact you?
Email us at contact@shorelinwood.com or call +1 (901) 494-9183. We reply within 24 hours, Monday to Friday.